Terms of Service - Vàng Sạch

Contact Information

Keangnam Landmark Tower

Phạm Hùng, Nam Từ Liêm

Hà Nội 100000, Vietnam

Introduction and Scope

These Terms of Service govern your use of the Vàng Sạch website and our professional cleaning services. By accessing our website or engaging our services, you agree to be bound by these terms. Please read them carefully before proceeding.

These terms apply to all visitors, users, and clients of our website and services. If you do not agree with any part of these terms, please do not use our website or services. For questions about these terms, contact us using the information provided above.

Acceptable Use of Our Website

Permitted Uses

You may use our website to:

Learn about our cleaning services and capabilities
Submit inquiries about facility maintenance needs
Access information about institutional cleaning standards
Review our service methodology and approach
Contact us for facility assessments or consultations

Prohibited Activities

When using our website, you must not:

Attempt to gain unauthorized access to our systems or data
Use automated tools to scrape or download content without permission
Submit false or misleading information through contact forms
Upload malicious code, viruses, or harmful software
Use the website for any unlawful purpose or to violate any regulations
Impersonate another person or organization
Interfere with the proper functioning of the website
Attempt to circumvent security measures or authentication systems

Fair Usage Guidelines

We expect all users to interact with our website respectfully and in good faith. Excessive requests, automated queries, or actions that place unreasonable load on our servers may result in temporary or permanent access restrictions. We reserve the right to refuse service to anyone who violates these terms.

Service Access and Eligibility

Age and Capacity Requirements

Our services are intended for businesses, organizations, and individuals who are at least 18 years old and have the legal capacity to enter into binding contracts. By engaging our services, you represent that you meet these requirements.

Geographic Availability

Our cleaning services are currently available only in Hanoi, Vietnam. While our website is accessible internationally, service delivery is limited to facilities within our operational area. Contact us to confirm whether your location falls within our service zone.

Facility Requirements

We specialize in institutional, governmental, diplomatic, and heritage facilities. Service availability depends on facility type, size, access requirements, and security protocols. We conduct assessments before committing to service agreements to ensure we can meet your specific needs.

Account Creation and Management

Creating an Account

While browsing our website does not require an account, becoming a client involves establishing a service agreement. When you engage our services:

Provide accurate and complete information about your facility and requirements
Designate authorized contacts for service communications and facility access
Maintain current contact information for scheduling and emergency situations
Notify us promptly of any changes to facility access, protocols, or requirements

Account Security

You are responsible for:

Maintaining the confidentiality of any access credentials or security codes provided
Notifying us immediately of any unauthorized use or security breaches
Ensuring all communications with our team are conducted through authorized representatives
Following established protocols for granting facility access to our personnel

Service Termination

Either party may terminate the service relationship with appropriate notice as specified in the service agreement. We reserve the right to suspend or terminate services immediately if:

Payment obligations are not met according to agreed terms
Facility access or safety concerns cannot be adequately resolved
You violate these Terms of Service or the service agreement
We are unable to meet required service standards or protocols

Service Delivery and Availability

Service Commitments

We commit to providing professional cleaning services according to the schedule and standards outlined in your service agreement. Our teams are trained in institutional protocols, heritage preservation, and security requirements appropriate to your facility type.

Scheduled Maintenance

Regular service follows agreed schedules. Any planned changes to routine schedules will be communicated in advance. We maintain backup personnel to ensure service continuity, though specific team members may occasionally need to be substituted.

Service Interruptions

Service may be temporarily interrupted due to:

National holidays or public emergencies
Facility security requirements or access restrictions
Severe weather or natural disasters
Equipment failures or supply chain disruptions
Health and safety concerns affecting personnel

We will notify you of any anticipated interruptions and work to minimize their impact.

Service Modifications

We may update our service procedures, cleaning methods, or operational protocols to improve quality, comply with regulations, or respond to changing requirements. Significant changes will be communicated to active clients with reasonable advance notice.

Intellectual Property Rights

Our Content and Materials

All content on this website, including text, graphics, logos, images, and software, is the property of Vàng Sạch or our content suppliers and is protected by Vietnamese and international copyright laws. The Vàng Sạch name and logo are our trademarks.

License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use our website for its intended purposes. You may not:

Reproduce, distribute, or publicly display our content without permission
Modify, adapt, or create derivative works from our materials
Use our trademarks or branding without written authorization
Remove or alter copyright notices or proprietary markings

Client Information

Information you provide about your facility, requirements, or operations remains your property. We will not disclose this information to third parties except as necessary to provide services, comply with legal obligations, or as specified in our Privacy Policy.

Feedback and Suggestions

If you provide feedback, suggestions, or ideas about our services, we may use this information without restriction or obligation to compensate you. This helps us improve our services for all clients.

Payment and Billing

Service Fees

Service fees are outlined in your individual service agreement and may vary based on facility size, service frequency, special requirements, and scope of work. All prices are in Vietnamese Dong (₫) unless otherwise specified.

Payment Terms

Payment terms are specified in the service agreement, typically requiring monthly invoicing with payment due within 15-30 days. We accept bank transfers to our business account. Late payments may result in service suspension or termination.

Price Adjustments

We reserve the right to adjust pricing annually to reflect increased costs, inflation, or expanded service requirements. Significant price changes will be communicated at least 30 days in advance, giving you the opportunity to discuss concerns or adjust service levels.

Limitation of Liability

To the extent permitted by Vietnamese law:

We maintain insurance coverage appropriate to our business operations and will address legitimate service-related issues promptly. However, our liability is limited to direct damages resulting from our negligence or failure to perform agreed services.

We are not liable for indirect, consequential, or incidental damages including lost profits, business interruption, or reputational harm. Our total liability for any claim related to our services is limited to the fees paid for the affected service period.

We are not responsible for damage to property resulting from: pre-existing conditions not disclosed during facility assessment, failure to follow our recommendations for material care, improper use of facility after cleaning, acts of nature or circumstances beyond our control, or unauthorized actions by facility occupants.

Indemnification

You agree to indemnify and hold Vàng Sạch harmless from claims, damages, or expenses arising from:

Your violation of these Terms of Service
Breach of representations or warranties in the service agreement
Failure to provide safe facility access or disclose hazardous conditions
Your violation of any law or regulation in connection with our services
Claims by third parties related to your use of our services

Dispute Resolution

Informal Resolution

We encourage open communication about any concerns or disputes. Most issues can be resolved through direct discussion with your service supervisor or our management team. Contact us promptly when problems arise so we can address them together.

Formal Procedures

If informal resolution is unsuccessful, disputes will be handled according to Vietnamese law. Any legal proceedings must be conducted in the courts of Hanoi, Vietnam. Both parties agree to cooperate in good faith to resolve disputes efficiently.

Governing Law

These Terms of Service are governed by the laws of Vietnam. Where these terms reference legal concepts, they should be interpreted according to Vietnamese legal principles and practices.

Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our practices, legal requirements, or business operations. When we make changes:

The updated terms will be posted on this page with a new effective date
Significant changes will be communicated to active clients via email
Continued use of our services after changes become effective constitutes acceptance
If you disagree with updated terms, you may terminate the service relationship

We recommend reviewing these terms periodically to stay informed about your rights and obligations.

Severability and Entire Agreement

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining terms will continue in full effect.

These Terms of Service, together with your service agreement and our Privacy Policy, constitute the entire agreement between you and Vàng Sạch regarding use of our website and services, superseding any prior agreements or understandings.

Questions About These Terms

If you have questions about these Terms of Service or need clarification about any provision, please contact us:

Email: [email protected]

Phone: +84 24 3795 8412

Mail: Keangnam Landmark Tower, Phạm Hùng, Nam Từ Liêm, Hà Nội 100000, Vietnam